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Terms of Service

Introduction

Welcome to the Pip Pip Yalah Carpooling Platforms, which provides its services to you on condition that you agree to comply with these conditions of use (hereinafter, the “general conditions of use”) which are intended to regulate access and terms of use of the Platforms.

In addition, the use of certain Pip Pip Yalah services is subject to rules or guidelines, or other specific terms and conditions, displayed where applicable on our Platforms and integrated by a link. All such rules and guidelines form an integral part of the General Conditions of Use.

By clicking on the LOG IN or REGISTER button (“Phone number” “Log in with Facebook” or “Sign up with email” or “Apple ID”), you acknowledge that you have read and accept these terms and conditions in their entirety. of use.

Interpretation of terms

  • Carpooling : it involves transport carried out by several people on the same route and on board the same vehicle when only transport costs are shared and no remuneration is required. Concretely, a driver offering carpooling also has to travel and go personally to the destination, even if he has no passengers. Passenger transport becomes incidental to travel and not its primary purpose. Passengers contribute to compensate the driver for the cost of using their vehicle for the trip
  • The Platforms : brings together the Platforms developed for Pip Pip Yalah, intended for user members, bringing together the website, the Android & IOS mobile application and the social networks.
  • CGU : refers to these General Conditions of Use.
  • Driver : designates the Member offering, on the Platforms, to transport another natural person in return for the Contribution to the Costs, for a journey and a schedule defined by him alone.
  • Advertisement : refers indiscriminately to a Carpooling Advertisement.
  • Member : means any natural person who has created an Account on the Platforms.
  • Trip : refers indiscriminately to a Carpool Trip or a Trip.
  • Contribution to Costs : designates, for a given Carpooling Trip, the sum of money requested by the Driver and accepted by the Passenger as their contribution to travel costs.

Object

This contract is a distance contract which aims to define the rights and obligations of the parties in the context of the sale of the services of the company Agence89 on the Internet, via the secure online payment platform of the Interbank Electronic Payment Center (CMI).

Pip Pip Yalah is a service and trademark registered by Agence89.

The following general conditions of use govern all transactions established on the Pip Pip Yalah Platforms. Any reservation made on these Platforms implies the member's unconditional and irrevocable acceptance of these conditions.

Independence of clauses

If a provision of the T&Cs is deemed invalid or inapplicable in whole or in part, this invalidity or inapplicability only attaches to this provision or part of this provision. All other provisions of these general conditions of use remain valid.

Registration

When you register on the Platforms, your account is created in conjunction with your personal mobile phone number, which you enter.

You are responsible for maintaining the confidentiality of your account, and you are fully responsible for all activities related to your account.

To this end, you undertake to:

  • Immediately notify Pip Pip Yalah of any fraudulent use of your account or any other violation of its security.
  • You ensure that you log out of your account at the end of each user session.

You agree to contact support if you change or lose your personal telephone number, in order to prevent anyone else from having access to your account.

Registration conditions

Users undertake to only use the service to connect, on a non-professional and non-commercial basis, people wishing to carpool.

To register and benefit from the service, each member must first create an account, providing valid personal data concerning them. Use of and registration for the Platforms is reserved for individuals aged 18 or over. Any registration on the Platforms by a minor is strictly prohibited.

Pip Pip Yalah cannot under any circumstances be held responsible for registrants' information which may be erroneous, despite the checks and verifications carried out by the moderators and the Pip Pip Yalah support team. Users of the Platforms, when registering their profile, agree to provide accurate information about themselves and to update it regularly. In the event that this information is inaccurate, out of date or incomplete, Pip Pip Yalah would be entitled to terminate the user's account in the event of detection of erroneous information on one of its members.

Pip Pip Yalah cannot under any circumstances be held responsible for professional or commercial use of the services offered.

The compensation requested by the driver from his passengers must only remain a contribution to the costs, and the driver must in no case make a profit.

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Account creation

The Platforms allow members to post Carpool Advertisements and view advertisements as well as interact with each other to reserve seats. You cannot publish a carpool ad or reserve a place without first creating an account and becoming a member.

To create your Account, you can:

  • Complete all of the required fields on the registration form;
  • Either log in, using your Facebook account (hereinafter, your “Facebook Account”), Google or Apple. By using such functionality, you understand that Pip Pip Yalah will have access to, and retain, certain information related to your account registration. You can delete the link between your Pip Pip Yalah Account and your Facebook, Google or Apple Accounts at any time via the Settings section of your profile. If you would like to know more about the use of your data within the context of your Facebook, Google or Apple Account, consult our Privacy Policy and that of Facebook.

You agree not to create or use, under your own identity or that of a third party, other Accounts than the one initially created.

Moderation and verification

In accordance with its status as an intermediary between users, Pip Pip Yalah cannot be held responsible for posting an advertisement in disregard of the rights belonging to third parties, or for misleading or inaccurate information included in the various supports made available. This list is not exhaustive. Pip Pip Yalah nevertheless authorizes itself to exercise control over the information disseminated via its Platforms. The exercise of this right of control may take the form of contacting a user, moderating certain profile files or even deleting them.

Pip Pip Yalah may, for the purposes of transparency, improving trust, or preventing or detecting fraud, set up a system to verify certain information that you provide on your profile. This is particularly the case when you enter your telephone number or provide proof of identity.

You acknowledge and agree that any reference on the Platforms or services to so-called “verified” information or any similar term, only means that a member has successfully completed the verification procedure of the information provided when registering on the Platforms. Pip Pip Yalah does not guarantee the veracity, reliability or validity of the information which has been the subject of the verification procedure.

Pip Pip Yalah’s commitments

Pip Pip Yalah connects drivers and passengers on a similar journey who want to share transport costs. This service is intended to apply to journeys throughout Moroccan territory. Pip Pip Yalah is committed, within its means, to contributing to the emergence and deployment of a reliable, safe and user-friendly carpooling network. In order to ensure a high quality of service, Pip Pip Yalah reserves the right to exclude or limit the access rights of any person who undermines or has not respected the spirit of the service. This version of the CGU may be revised by Pip Pip Yalah to follow developments in the services. It may be modified at any time and without notice.

Member engagement

Given the volume of information submitted by members, the control exercised over it by Pip Pip Yalah can only be limited. Consequently, members are solely responsible for the content they post and Pip Pip Yalah does not guarantee the veracity or honesty of this content. More generally, Pip Pip Yalah cannot be held responsible for any direct or indirect damage that may arise from the use or on the contrary from the inability to use the Platforms.

You agree and undertake to use the Platforms only for carpooling. For example, you accept and undertake not to:

  • Defame, abuse, harass, stalk, threaten or violate the individual rights of other users or third parties;
  • Publish, post, upload, distribute or disseminate any inappropriate, vulgar, defamatory, obscene, indecent or illegal topic, personal name, material or information;
  • Conduct surveys or, ultimately, competitions, “snowball” effect programs;
  • Download a photo or screenshot of content published by another user of a service without their authorization;
  • Transgress the laws or regulations applicable in Morocco;
  • Violate the terms of these terms of use or any other terms and conditions of use of the site;
  • Not make any comments, behave in any way or publish on the Platforms any content of a defamatory, offensive, obscene, pornographic, vulgar, offensive, aggressive, inappropriate, violent, threatening, harassing, racist, xenophobic, or offensive nature. sexual, inciting violence, discrimination or hatred, encouraging activities or the use of illegal substances or, more generally, contrary to the purposes of the Platforms, likely to infringe the rights of Pip Pip Yalah or of a third party or contrary to good morals;
  • Do not use the Platforms for professional, commercial or profit-making purposes;
  • Do not transmit to Pip Pip Yalah (in particular when creating or updating your Account) or to other Members any false, misleading, deceptive or fraudulent information;
  • Not infringe the rights and image of Pip Pip Yalah, in particular its intellectual property rights;
  • Do not attempt to circumvent the online reservation system in the Platforms, in particular by attempting to communicate your contact details to another Member in order to make the reservation outside the Platforms and not pay the Service Fees;
  • Do not contact another Member, in particular through the Platforms, for any purpose other than to define the terms of carpooling;
  • Do not accept or make a payment outside the Platforms (apart from choosing to pay in cash when booking)

Publication of Carpooling Advertisements

As a Member, and provided that you meet the conditions below, you can create and publish Carpool Advertisements on the Platforms by indicating information about the Carpool Trip that you intend to take (dates/times and locations). departure and arrival times, number of places offered, amount of Contribution to Costs, etc.)

When publishing your Carpool Advertisement, you can indicate passing cities in which you agree to stop to pick up or drop off Passengers. The sections of the Carpool Trip between these stopover cities or between one of these stopover cities and the starting or finishing point of the Carpool Trip constitute “Sub-Journeys”.

You are only authorized to publish a Carpool Advertisement if you meet all of the following conditions:

  • You hold a valid driving license;
  • You only offer Carpool Ads for vehicles that you own or use with the express permission of the owner, and in all cases that you are authorized to use for carpooling purposes;
  • You are and remain the main driver of the vehicle, subject of the Carpooling Advertisement;
  • The vehicle benefits from valid third-party insurance;
  • You do not take any risks while driving, do not absorb any product likely to impair your attention and abilities, and drive with vigilance and in complete safety.
  • You have no contraindication or medical incapacity to drive;
  • The vehicle you intend to use for the Journey is a 4-wheel passenger car, with a maximum of 7 seats, excluding so-called “license-free” cars;
  • You do not intend to publish another ad for the same Carpooling Trip on the Platforms;
  • You do not offer more Seats than those available in your vehicle;
  • You publish Carpool Ads corresponding only to journeys actually planned;
  • All Seats offered have a seat belt, even if the vehicle is approved in the presence of seats without seat belts;
  • In the event of an impediment or change to the timetable or the Carpooling Trip, inform your Passengers immediately via the Platforms' messaging system;
  • You use a vehicle in perfect working order and in compliance with applicable practices and legal provisions, in particular with an up-to-date technical inspection;
  • You ensure that you can be reached by telephone by your Passengers, at the number registered on your profile;
  • You are a consumer and are not acting in a professional capacity.
  • You demonstrate punctuality and show up at least 5 minutes before the scheduled appointment time;
  • You wait a few minutes before leaving the agreed meeting place if one of your passengers is late and report any absence to Pip Pip Yalah
  • You fully respect the instructions provided in your departure announcements;
  • You ensure that the names of the passengers who take a seat with you correspond to those transmitted to you on the Platforms;
  • You ensure that your passengers get out of your vehicle safely and in a place free from any danger;
  • Show total respect in your interactions with other members and warn Pip Pip Yalah of any deviation from good citizenship or the aforementioned rules of conduct;
  • You report to the administrators any violation of the conditions of use of the service by another user of the service;
  • You ensure that, for a given journey, the contribution requested from each passenger, multiplied by the number of occupants in the car (including you), does not exceed the amount required to reimburse the costs incurred in the use of your motor vehicle. Otherwise, you are aware that your use of the service falls outside the definition of carpooling.

You acknowledge that you are solely responsible for the content of the Carpool Advertisement that you publish on the Platforms. Consequently, you declare and guarantee the accuracy and veracity of all information contained in your Carpooling Advertisement and you undertake to carry out the Carpooling Trip according to the terms and conditions described in your Carpooling Advertisement.

Your Carpool Advertisement will be published on the Platforms and therefore visible to Members and all visitors, even non-Members, carrying out a search on the Platforms or on the website of Pip Pip Yalah's partners. Pip Pip Yalah reserves the right, at its sole discretion and without notice, not to publish or remove, at any time, any Carpooling Advertisement which does not comply with the T&Cs or which it considers to be detrimental to its image, that of of the Platforms or that of the Services.

You are also informed that in the event that you present yourself as a consumer using the Platforms while you are in reality acting in a professional capacity, you are exposed to the sanctions provided for in Dahir No. 1.63.260 of 24 Joumada II 1383 (November 12, 1963) relating to transportation by motor vehicles on the road as amended and supplemented by Law No. 16.99.

Booking Carpooling ads

When a Passenger is interested in a Carpooling Offer, they can make a Reservation request online. This Reservation request is accepted manually by the Driver. At the time of Booking, the Passenger makes the online payment of the amount of the Fee Contribution and the related Service Fees, if applicable. After verification of the payment by Pip Pip Yalah and validation of the Reservation request by the Driver, if applicable, the Passenger receives a reservation confirmation.

From the Confirmation of the Reservation, Pip Pip Yalah sends you the telephone contact details of the Driver (if you are a Passenger) or the Passenger (if you are a Driver). You are now solely responsible for the execution of the contract binding you to the other Member.

If you are a passenger you agree to:

  1. You hold a valid driving license;
  2. You only offer Carpool Ads for vehicles that you own or use with the express permission of the owner, and in all cases that you are authorized to use for carpooling purposes;
  3. You are and remain the main driver of the vehicle, subject of the Carpooling Advertisement;
  4. The vehicle benefits from valid third-party insurance;
  5. You do not take any risks while driving, do not absorb any product likely to impair your attention and abilities, and drive with vigilance and in complete safety.
  6. You have no contraindication or medical incapacity to drive;
  7. The vehicle you intend to use for the Journey is a 4-wheel passenger car, with a maximum of 7 seats, excluding so-called “license-free” cars;
  8. You do not intend to publish another ad for the same Carpooling Trip on the Platforms;
  9. You do not offer more Seats than those available in your vehicle;
  10. You publish Carpool Ads corresponding only to journeys actually planned;
  11. All Seats offered have a seat belt, even if the vehicle is approved in the presence of seats without seat belts;
  12. In the event of an impediment or change to the timetable or the Carpooling Trip, inform your Passengers immediately via the Platforms' messaging system;
  13. You use a vehicle in perfect working order and in compliance with applicable practices and legal provisions, in particular with an up-to-date technical inspection;
  14. You ensure that you can be reached by telephone by your Passengers, at the number registered on your profile;

Personal nature of the Seat reservation and terms of use of the Services on behalf of a third party

Any use of the services, whether as a passenger or driver, is personal. Both the driver and the passenger must match the identity communicated to Pip Pip Yalah and other members participating in the carpool trip, if applicable.

The platforms are intended for the reservation of places for natural persons. It is therefore prohibited to reserve a place for the transport of an object, package, an animal traveling alone or any material item.

Furthermore, it is prohibited to post a carpool ad for a driver other than yourself.

Payment method and Wallet

To pay for your reservation, you choose the payment method from those offered by Pip Pip Yalah on the payment page.

In this case, the transaction is delivered for debit from your account within the day following the date of confirmation of your payment.

Your online payments are secured by the Center Monétique Interbancaire (CMI) which offers a completely secure payment service.

The member guarantees to Pip Pip Yalah that he has the necessary authorizations to use the payment method chosen by him, when validating the payment.

In the event of payment by bank card, the provisions relating to fraudulent use of the means of payment provided for in the agreements concluded between the member and the card issuer and between Pip Pip Yalah and its banking establishment apply.

The balances of the Gift wallet offered are valid for 3 months from the date of receipt of the gift. After this period, unused balances will be considered expired and can no longer be used

The review rating system

It is important to leave an opinion while committing to the sincerity of this opinion that you publish in the Pip Pip Yalah Platforms on a Driver (if you are a Passenger) or a Passenger (if you are a Driver) with whom you shared a Trip or with whom you were supposed to share a Trip. However, you are not authorized to leave a review on another Passenger, if you were a Passenger yourself, nor on a Member with whom you did not travel or with whom you were not supposed to travel.

Your opinion, as well as that left by another member regarding you, if applicable, are only visible and published on the Platforms after you have both left a review or a period of 14 days has passed. after the first review left.

You have the possibility to respond to a review that another Member has left on your profile within a maximum period of 14 days following the publication of the review left for you. The review and your response, if any, will be posted on your profile.

You acknowledge and accept that Pip Pip Yalah reserves the right not to publish or delete any opinion, any question, any comment or any response whose content it deems to be contrary to these T&Cs.

Pip Pip Yalah reserves the right to suspend your Account, limit your access to the Services or terminate these T&Cs in the event that you have received at least three reviews and the average of the reviews you have received is equal to or less than 2 stars.

Financial conditions

Access and registration to the Platforms, as well as the search, consultation and publication of Advertisements are free. However, the Reservation is chargeable under the conditions described below.

As part of a Carpool Trip, the amount of the Cost Contribution is determined by you, as the Driver, under your sole responsibility. It is strictly prohibited to derive any benefit from the use of our Platforms. Consequently, you undertake to limit the amount of the Cost Contribution that you request from your Passengers to the costs that you actually incur for carrying out the Carpooling Trip. Failing this, you alone will bear the risks of reclassification of the operation carried out via the Platforms.

When you publish a Carpooling Advertisement, Pip Pip Yalah suggests a Cost Contribution amount which takes into account in particular the nature of the Carpooling Trip and the distance traveled. This amount is purely indicative and it is up to you to modify it upwards or downwards to take into account the costs that you actually incur on the Carpooling Journey. In order to avoid abuse, Pip Pip Yalah limits the possibilities for adjusting the amount of the Cost Contribution.

Pip Pip Yalah may charge service fees to its users in return for the use of the Platforms. The user will be informed before any application of Service Fees if applicable.

Pip Pip Yalah reserves the right to modify the methods of calculating the Service Fees at any time. These modifications will not have an effect on the Service Fees accepted by users before the effective date of these modifications.

You acknowledge and agree that Pip Pip Yalah may, in its sole discretion, round down or up the Service Fees and the Fee Contribution.

As part of a Carpool Trip, and after acceptance of the Reservation by credit card, Pip Pip Yalah collects the entire amount paid by the Passenger (Service Fees and Contribution to Costs).

The Cost Contributions received by Pip Pip Yalah are deposited into an account dedicated to the payment of Drivers.

You acknowledge and accept that none of the sums collected by Pip Pip Yalah in the name and on behalf of the Driver are entitled to interest. You agree to respond diligently to any request from Pip Pip Yalah and more generally from any competent administrative or judicial authority, particularly in matters of prevention or the fight against money laundering. In particular, you agree to provide, upon simple request, any useful proof of address and/or identity.

Following the Carpool Trip, Passengers have 24 hours to submit a complaint to Pip Pip Yalah. In the absence of any dispute on their part during this period, Pip Pip Yalah considers the confirmation of the Journey as granted.

As of this express or tacit confirmation, you, as a Driver, have a credit payable on your Account. This credit corresponds to the total amount paid by the Passenger at the time of confirmation of the Reservation less the Service Fees, i.e. the amount of the Cost Contribution paid by the Passenger

When the Carpool Trip is completed and confirmed by the Passenger, you have the possibility, as a Driver, to instruct Pip Pip Yalah to pay you the money into your bank account (by informing your Account beforehand, your bank details).

The transfer order in your name will be sent a few days following your request or in the absence of a request from you (provided that Pip Pip Yalah has your banking and personal information).

At the end of the applicable 5-year limitation period, any amount unclaimed from Pip Pip Yalah will be deemed to belong to Pip Pip Yalah.

In the absence of a response from you to these requests, Pip Pip Yalah may take any action that it deems appropriate, including freezing the amounts paid and/or suspending your Account and/or terminating these T&Cs.

Non-commercial and non-professional purpose of use of the Platforms by Driver members

You agree to only use the Services and Platforms to be put in contact, on a non-professional and non-commercial basis, with people wishing to share a Carpool Trip with you.

As a Driver, you undertake not to request a Cost Contribution greater than the costs that you actually bear and likely to cause you to generate a profit, it being specified that in the case of cost sharing, you must also, in as a Driver, bear your share of the costs relating to the Carpool Trip. You are solely responsible for calculating the costs that you bear for the Carpooling Trip, and for ensuring that the amount requested from your Passengers does not exceed the costs that you actually bear (excluding your share of participation in the costs). ).

Pip Pip Yalah reserves the right to suspend your Account in the event that you use a professional vehicle such as VTC or taxi, a company or service car and thereby generate a profit on the Platforms. You undertake to provide Pip Pip Yalah, upon simple request, with a copy of your registration document and/or any other document certifying that you are authorized to use this vehicle on the Platforms. and do not benefit from it.

Pip Pip Yalah also reserves the right to suspend your Account, limit your access to the Services or terminate these T&Cs in the event of activity on your part on the Platforms, which, due to the nature of the journeys offered, their frequency, the number of Passengers transported or the amount of Cost Contribution requested, would result in a profit situation for you or for any reason whatsoever making Pip Pip Yalah suspect that you are generating a profit on the Platforms.

Cancellation rules

Only Carpool Trips are subject to this cancellation policy, Pip Pip Yalah does not offer any guarantee, of any nature whatsoever, in the event of cancellation, for any reason whatsoever

The cancellation or absence of a member after confirmation and connection during a Carpool Trip is subject to the following stipulations:

In the event of cancellation or absence attributable to the Passenger:

  • Canceling a reservation by a passenger before it is pre-approved by the driver, does not apply any penalty, regardless of the time of the action
  • The cancellation of a reservation by a passenger after it has been approved by the driver, does not apply any penalty, if payment for this reservation has not yet been made.
  • The cancellation of a reservation by a passenger after it is pre-approved by the driver, does not apply any penalty, even if payment for this reservation has been made, provided that this cancellation is made before 50% of the time , between the time of payment and the departure time of the carpool in question. Thus the amount that was debited from their bank card is fully refunded to the passenger (i.e. the Contribution to Costs and the related Service Fees).
  • The cancellation of a reservation by a passenger after it is approved by the driver, applies a penalty of 20% of the amount paid when booking, if the cancellation is made after 50% of the time, between the payment time and departure time of the carpool in question. Thus 80% of the amount that was debited from their bank card is refunded to the passenger. The Driver is compensated up to the Service Fees which concern him, and the rest is kept by Pip Pip Yalah.
  • The absence of a passenger after a reservation and payment for a carpool exceptionally gives a refund of 50% of the amount that was debited from their bank card during their reservation.
  • The absence of the passenger who does not show up at the meeting place at the latest within 30 minutes from the agreed time, exceptionally gives a refund of 50% of the amount that was debited from their bank card when booking. The Driver is compensated up to the entire amount which was retained by Pip Pip Yalah.

In the event of cancellation or absence attributable to the Driver:

  • Cancellation by a driver of a carpooling offer before receiving payment for a reservation from a passenger does not apply any penalty.
  • Cancellation by a driver of a carpooling offer after receipt of payment for a reservation from a passenger applies a penalty of 20% of the seat reservation. Who will have to be regularized to be able to continue using the services of Pip Pip Yalah.
  • The absence of the driver who does not show up at the meeting place at the latest within 30 minutes from the agreed time, applies a penalty of 20% of the seat reservation. Who will have to be regularized to be able to continue using the services of Pip Pip Yalah.

Pip Pip Yalah assesses at its sole discretion, on the basis of the elements at its disposal, the legitimacy of the reimbursement requests it receives.

Suspension of accounts, limitation of access and termination

You have the option of terminating your contractual relationship with Pip Pip Yalah at any time, free of charge (Provided you do not have a negative balance in your account wallet) and without reason. To do this, simply make a request to the Pip Pip Yalah team at the following address: Hello@PipPipYalah.com.

In the event of your violation of these T&Cs, Pip Pip Yalah has serious reasons to believe that this is necessary to protect its security and integrity, that of its Members or third parties or for the purposes of preventing fraud or investigations, Pip Pip Yalah reserves the right to:

  • Terminate, immediately and without notice, these T&Cs; and or
  • Prevent the publication or delete any notice, Announcement, messages, content, Booking request, or any content published by you on the Platforms; and or
  • Limit your access and use of the Platforms; and or
  • Temporarily or permanently suspend your Account.

When necessary, you will be notified of the implementation of such a measure in order to allow you to provide explanations to Pip Pip Yalah. Pip Pip Yalah will decide, at its sole discretion, whether to lift the measures put in place or not.

Intellectual property

Subject to the content provided by its Members, Pip Pip Yalah is the sole owner of all intellectual property rights relating to the Service, the Platforms, its content (in particular texts, images, drawings, logos, videos, sounds , data, graphics) as well as the software and databases ensuring their operation, are protected by the provisions of Law No. 17-97 relating to industrial property, promulgated by Dahir 1-00-19 dated February 15 2000 as supplemented and modified by law 31-05 and the provisions of law n°2-00 relating to copyright, promulgated by Dahir n°1-00-20 dated February 15, 2000 as amended and supplemented by the law of February 14, 2006.

Pip Pip Yalah grants you a non-exclusive, personal and non-transferable license to use the Platforms and Services, for your personal and private use, on a non-commercial basis and in accordance with the purposes of the Platforms and Services.

You prohibit any other use or exploitation of the Platforms and Services, and their content without the prior written authorization of Pip Pip Yalah. In particular, you prohibit yourself from:

  • Reproduce, modify, adapt, distribute, publicly represent, disseminate the Platforms, the Services and their content, except as expressly authorized by Pip Pip Yalah;
  • Decompile or reverse engineer the Platforms or Services, subject to the exceptions provided for by the texts in force;
  • Extract or attempt to extract (including by using data mining robots or any other similar data collection tool) a substantial portion of the data from the Platforms.

Content posted by members

In order to enable the provision of the Services and in accordance with the purpose of the Platforms, you grant Pip Pip Yalah a non-exclusive license to use the content and data that you provide as part of your use of the Services (hereinafter, your “ Member Content ”). In order to allow Pip Pip Yalah to broadcast via digital network and according to any communication protocol (in particular Internet and mobile network), as well as to make the content of the Platforms available to the public, you authorize Pip Pip Yalah, for worldwide and for the entire duration of your contractual relationship with Pip Pip Yalah, to reproduce, represent, adapt and translate your Member Content in the following way:

  • You authorize Pip Pip Yalah to reproduce all or part of your Member Content on any digital recording medium, known or unknown to date, and in particular on any server, hard drive, memory card, or any other equivalent medium, in any format and by any process known and unknown to date, to the extent necessary for any storage, backup, transmission or downloading operation linked to the operation of the Platforms and the provision of the Service;
  • You authorize Pip Pip Yalah to adapt and translate your Member Content, as well as to reproduce these adaptations on any digital media, current or future, for the purpose of providing the Services, in particular in different languages. This right includes in particular the ability to make, in compliance with your moral rights, modifications to the formatting of your Member Content in order to respect the graphic charter of the Platforms and/or to make it technically compatible with a view to its publication via the Platforms.

Right to retract

In accordance with law n°31-08 promulgated by Dahir n°1-11-03 dated February 18, 2011 and relating to consumer protection (“Law relating to Consumer Protection”) , each member having purchased or reserved carpooling from our Platforms, may exercise their right of withdrawal within 7 (seven) clear days from validation of the reservation. However, this right of withdrawal can no longer be exercised from the moment the journey has already started or after the date of the carpooling subject to the reservation.

Animals and luggage

The handling of animals or luggage is done according to the prior arrangement between the driver and the passenger(s). The information requested on this subject during registration must be correctly completed on both sides.

Operation, availability and functionalities of the Platforms

Pip Pip Yalah will endeavor, to the extent possible, to keep the Platforms accessible 7 days a week and 24 hours a day. However, access to the Platforms may be temporarily suspended, without notice, due to technical operations of maintenance, migration, updates or due to breakdowns or constraints linked to the operation of the networks.

In addition, Pip Pip Yalah reserves the right to modify or interrupt, at its sole discretion, temporarily or permanently, all or part of access to the Platforms or its functionalities.

Protection of members' personal data

For research purposes, carpool reservations and payment, members agree, expressly and without reservation, to transmit personal data and banking details via our Platforms. The member undertakes to ensure that this data is accurate and that it proves his or her identity (hereinafter the “Personal Data”).

The recipients of personal data concerning a member, with the exception of confidential banking data, and which are either transmitted by Pip Pip Yalah to the Interbancaire Monétique Center or entered by the member on the payment screen made available to them by the Monétique Center Interbank on behalf of Pip Pip Yalah and under his order, may be, under the authorization of the National Commission for the Control of the Protection of Personal Data “CNDP” No. DW-43/2012, the employees of the Center Interbank electronic banking responsible for the processing whose purpose is to monitor the payment transaction initiated by the payer on the Merchant site.

The recipients of the banking data which are entered by the member on the payment screen made available to him by the Interbank Electronic Payment Center on behalf of Pip Pip Yalah and under his order, may be under the authorization of the National Commission of Control of the Protection of Personal Data “CNDP” No. DW-43/2012, the information and electronic payment systems of the Interbank Electronic Payment Center and the electronic payment system of the Moroccan or international bank issuing the bank card used during the online payment. All these entities are responsible, each according to their attributions, for the processing whose purpose is the processing of the payment transaction initiated by the payer on the merchant site.

The data collected by the Interbancaire Monétique Center cannot be used for prospecting purposes by the latter and are the property of the Merchant who has delegated the management of the payment of its merchant site to the Interbancaire Monétique Centre.

You have the right to access and consult your personal data processed by the Interbancaire Monétique Center and which appear in your payment receipt with the exception of banking data by contacting the Interbancaire Monétique Center by post at the following address: Interbank Electronic Payment Center – Administrative and Financial Department – ​​8, Angle Avenue Moulay Rachid and Rue Bab El Mansour – 20050 Casablanca.

You can also access this data from the payment or transaction receipt made available to you by email and online by the Interbancaire Monétique Center or by Pip Pip Yalah.

The payment validation click that you execute on the payment screen constitutes validation of your payment request from the Merchant site and will constitute irrevocable acceptance of these general conditions of use of the Interbank Electronic Payment Center service. As a result, you will not have the right to rectify your personal data or cancel this payment request from the Interbank Electronic Payment Center. For any request in this regard, you must contact Pip Pip Yalah support.

All personal data of each member is kept under the best conditions of security and confidentiality by the technical services of Pip Pip Yalah.

In accordance with the provisions of Dahir No. 1-09-15 of February 18, 2009 promulgating Law No. 09-08 relating to the protection of individuals with regard to the processing of personal data and its decree of application no. 2-09-165 of June 18, 2009 , any member has the right to access, modify, rectify and delete Personal Data concerning them. To exercise this right, a member can directly access their personal “Profile” account and/or send a request to support: support@pippipyalah.com , or in the “Help” section.

Any member can also authorize the Service Provider to send them by e-mail or SMS, promotional offers proposed by Pip Pip Yalah's partners, this in an express and unequivocal manner by checking the section [I have read and accept the Terms of Service]. The member may also stop receiving these promotional offers at any time by deactivating notifications via the settings.

The member acknowledges being informed and accepts that Pip Pip Yalah retains his or her Personal Data for the duration necessary to carry out the reserved carpooling and the related banking transaction, as well as for the duration of opening his or her account if applicable.

As part of your use of the Platforms, Pip Pip Yalah may collect and process some of your personal data. By using the Platforms and registering as a Member, you acknowledge and accept the processing of your personal data by Pip Pip Yalah in accordance with applicable law and the provisions of the Privacy Policy.

The Pip Pip Yalah Carpooling platform is hosted at Amazon Web Services Inc, USA, this transfer is notified and authorized by the CNDP under authorization no. AW-406/2020

This processing has been declared to the CNDP under number AW-406/2020

Cookies

Cookies are text files that are used to identify your computer when you visit certain pages on the Website. They are stored by your Internet browser on the hard drive of your computer or phone.

Acceptance of cookies is not necessary to visit the website. However, we would like to point out that, to ensure the correct use of the website, they are necessary.

Cookies can be used to recognize your Internet Protocol address and save you time when returning to the website. Your browser may be configured not to accept cookies, but this will not restrict your use of Pip Pip Yalah. If you want more information about cookies, go to: http://www.allaboutcookies.org .

Modification of the T&Cs

These T&Cs express the entire agreement between you and Pip Pip Yalah relating to your use of the Services. Any other document, in particular any mention on the Platforms (FAQ, Blog, etc.), has only informative value.

Pip Pip Yalah may be required to modify these General Conditions of Use in order to adapt to its technological and commercial environment and in order to comply with current regulations. Any modification to these T&Cs will be published on the Platforms with a mention of the update date and you will be notified by Pip Pip Yalah before its entry into force.

Force majeure

Pip Pip Yalah is only liable for the performance of its obligations to the extent that no force majeure event hinders them

Applicable right

These T&Cs are drawn up in Morocco and subject to Moroccan law and law.

Legal Notice

The Platforms are published and hosted on the servers of the company Agence89.

For any questions, you can contact Agence89 via our email address: hello@PipPipYalah.com


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